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Urban Accents’ online store allows you to purchase products, receive special offers, apply to become a retailer, apply for credit, fill out surveys, and receive newsletters, e-mails or other information from us. We use the information that we collect about you to fulfill your product purchases and to create a more personalized online experience. This is just a brief overview, so please read on for more details about our Privacy Policy. This Policy may change from time to time, so please check back periodically. Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you online. Questions regarding this Policy should be directed to privacy@urbanaccents.com or may also be contacted directly at the following address:
Attn: Privacy Compliance Officer 1770 West Berteau, 5th Floor Chicago, IL 60613 What information does Urban Accents collect from you? In order to better provide you with the best service possible, Urban Accents collects two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our site. Personally Identifiable Information This refers to information that lets us know the specifics of who you are. Personal information is requested when you order a product, apply to become a retailer, apply for credit, fill out surveys, and send us feedback. For example, this information might include your name, billing address, shipping address, telephone number, e-mail address, credit card or other payment information, and product details. With this information, Urban Accents can fill your orders and better provide you with personalized services. Non-Personally Identifiable Information This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you shop on our site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. For example, this information may include the Web site's Uniform Resource Locator ("URL") that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop. Top of Page Where do we collect information from you and how do we use it? Our primary goal in collecting personal information is to provide Urban Accents' visitors with a superior and more personalized online experience. We use the customer contact information to fill orders, contact purchasers to inform them of their order status, to send promotional information, to enhance the operation of our site and administer our systems. Demographic data also may be collected at our site from third party advertising servers or content servers, who provide us with the zip code and area code associated with a visitor's server, along with pages viewed on our site. We review the actions of the Urban Accents visitors on an aggregate basis to determine customers' preferences. Urban Accents also does research on our visitors' demographics, interests, and pages viewed based on the information provided to us during ordering, a promotion, from our server log files, or from surveys. We will use this data to tailor the visitor's experience at our site, to improve our marketing and promotional efforts, to statistically analyze site use, to improve our product offerings, and to customize our site's content, layout, and services. We receive reports from third party ad servers and content servers, that tells us how many ads were presented and clicked upon or what content was served. We may also share your personally identifiable information with third parties who provide services to us, our customers and web site visitors. Those third parties include authorized contractors, temporary employees and consultants and other companies working with us (collectively, "agents"). Where we believe it to be appropriate (in our sole discretion), we will ask our agents not to disclose or use your personal information for purposes other than to provide services to you or Urban Accents. We gather information in the following ways: Shopping We collect IP addresses for the purposes of system administration, to gather broad demographic information, to enable ads to be served on our site, to report Non-Personally Identifiable Information to our advertisers, and to monitor the level of activity on our site. We collect information from visitors to our site regarding the URLs they came from, domain types (e.g., .com or .org), their IP addresses, the date and time of their visit or order, the number of visits and orders, the number of visits per browsing session, the server type, the operating system and browser type used to come to the site, the country, state and telephone area code where their servers are located, the pages and page titles of our site that visitors viewed during their visit, whether the visitor's computer is enabled for Java or cookies, browser language, applications and plug-ins, and any search terms entered on our site. Ordering When you order from us, we collect personally identifiable information from you. If you order one of our products or services, we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information, order number, referring URL, IP address, page you bought from and a password. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contained and these changes will be automatically kept for future use. Gift Certificates If you purchase a gift certificate from our site, you will give us the recipient's name and e-mail address if you wish to send the certificate by e-mail. If you wish to send a certificate by regular mail, you will give us the name, mailing information and phone number for the recipient. The recipient information you give us will only be used to send the gift certificate and for no other purpose. Online Surveys and Polling In order to improve our services to you, we ask some of our customers to voluntarily complete surveys, which may be collected by an independent third party. Individual survey answers are confidential, although Non-Personally Identifiable Information is collected and disclosed to third parties. If you do not wish to participate in a survey, simply decline to participate when asked. Newsletter E-mails We offer free newsletter e-mails as a service to our customers. We will send you newsletters periodically listing current offers and specials. To stop receiving our newsletter, please visit our Opt-Out Removal Form. Contact Information and Third Party Data If you contact Urban Accents by telephone, e-mail or letter, we may keep a record of your correspondence or comments. If you report a problem with our site, we may collect such information in a file specific to you. If you contact us through our feedback area or by calling one of our customer service representatives, we may ask for your name, e-mail address and order information in order to send you a reply. If other users or third parties send us correspondence about your activities or purchases on our site, we may keep the information in a file specific to you. Affiliate Program Our Affiliate Program is administered by a third party, on a third party's Web site. Any information collected by them is not governed by this Policy. Cookies To ensure an optimal experience for our site’s visitors, we use cookies and allow others to use cookies in the operation of our site; to find out what cookies are and the purpose behind using them, visit http://www.cookiecentral.com Top of Page Who is collecting your information? On occasion and unbeknownst to Urban Accents, unaffiliated third parties will "frame" Urban Accents' site in an effort to collect customer information. To ensure your privacy, make sure that your order originates from Urban Accents' site. Urban Accents is not in any manner responsible in the event that you do disclose information to an unaffiliated framing site. Third-Party Sites: Please be aware that our site may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those websites linking from or to our site are not covered by this Policy. These other sites may send their own cookies to users, collect data, or solicit personal information. Top of Page With whom do we share your information? Fulfillment: The information collected by Urban Accents is used for processing orders, keeping you informed about your order status, for statistical purposes, for improving our site and its performance, and to notify you of products or special offers that may be of interest to you. We will disclose your Personally Identifiable Information to third parties to charge your credit card, fill your order, deliver your order, provide customer service, provide you with credit and deliver promotional e-mails to you from Urban Accents. For example, we must release your credit card information to the card-issuing bank to confirm payment; and release your address and telephone information to the delivery service to deliver products that you ordered. Other Parties: We do not sell, trade, or rent your Personally Identifiable Information to others without your consent. We may provide Non-Personally Identifiable Information about our customers' sales, traffic patterns, and related site information to third parties, but these statistics do not include any Personally Identifiable Information. We may release account information when we believe that such release is reasonably necessary to enforce or apply our Terms and Conditions or to protect the rights, property, and safety of Urban Accents, our users, or others. If customers do not pay us for products ordered, we may submit their account information to a third party collection agency. Services Provided on Our Site: Except as otherwise stated in this Policy, without your consent, Urban Accents does not disclose its customers' Personally Identifiable Information to other merchants. Data Analysis Agents: The information collected by or for Urban Accents may be provided to an outside company for the purpose of analysis. That analysis is to help us to improve our site and product selection, and to notify you of special offers that may be of interest to you. That data analysis agent may not share any Personally Identifiable Information with others, or use it for any other purpose than to help Urban Accents. Compliance with Service of Process or Law Enforcement: Occasionally Urban Accents may be asked by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation, without prior notice to you. Urban Accents fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful. Top of Page How can you update or correct your Personally Identifiable Information? We believe you should have the ability to access and edit the personal information that you have provided to us. During the online ordering process you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you to promptly update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. As a result, you should not expect that all of your Personally Identifiable Information will be completely removed from our backed-up databases. Top of Page What are your choices regarding collection, use, and distribution of your information? Email: We may from time to time send you e-mail or other communications regarding current promotions, specials and new additions to the Urban Accents site. You may "opt-out," or unsubscribe from our newsletters by following the unsubscribe instructions in any e-mail you receive from us, or by sending an e-mail or visiting our Opt-Out Removal Form. After doing so, Urban Accents users will not receive future communications or mailings unless they open a new account or enter a contest. Top of Page What security precautions are in place to protect against the loss, misuse, or alteration of your information? In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order. When you access your account information, the information is kept on a secure server. All of the customer data we collect is protected against unauthorized access by physical security means. Top of Page A special note about children's privacy You must be at least 18 years old to have our permission to use this site. Our policy is that we do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 18 years of age. If you are the parent or guardian of a minor under 18 years of age and believe that they have disclosed personally identifiable information to us, please contact us at privacy@urbanaccents.com so that we may delete the minor's information. Top of Page Urban Accents and third-party use of "cookies" and "action tags." Urban Accents Cookies: When you use our site we will store cookies on your computer in order to facilitate and customize your use of our site. A cookie is a small data text file, which a Web site stores on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to Urban Accents. Our cookies store randomly assigned user identification numbers, the country where you are located, and your first name to welcome you back to our site. The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site. You will be unable to shop on our site without your browser set to accept cookies. Website Analysis Agent Cookies: We may use a third party to analyze what our visitors find to be most interesting on our site. To do that, they will place a cookie on your computer with a randomly assigned unique number in order to track the pages you view on our site, along with other Non-Personally Identifiable Information. Top of Page You should carefully review privacy policies of any third party sites accessible from Urban Accents Other sites accessible through our web site have their own privacy policies and data collection, use and disclosure practices. Please consult each site's privacy policy. Urban Accents is not responsible for the policies or practices of third parties. Please be aware that this site may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those web sites linked to Urban Accents are not covered by this Privacy Policy. These other sites may send their own cookies to users, collect data, or solicit personal information. Additionally, other companies that place advertising on our site may collect information about you when you view or click on their advertising through the use of cookies. We cannot control this collection of information. Top of Page Contacting Urban Accents about privacy questions or concerns If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact Urban Accents by sending a letter to: Urban Accents, Inc. Attn: Privacy Compliance Officer 1770 West Berteau, 5th Floor Chicago, IL 60613 You may also contact us by e-mail at privacy@urbanaccents.com. Privacy Policy changes This Privacy Policy was last changed on June 18, 2002. If Urban Accents makes changes to any terms or conditions of the Privacy Policy, the changes will be posted in this document so that you will always know what information we gather, how we might use that information and to whom we will disclose it. We may change, modify, add or remove portions of this Policy at any time, and any changes will become effective immediately upon being posted unless we tell you otherwise. Top of Page |
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Copyright 2008 Urban Accents. All Rights Reserved.
Terms & Conditions | Privacy Policy |
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