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What forms of payment do you accept? |
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Currently we accept Visa and MasterCard credit cards. Please accept our apologies, but personal checks, certified checks and money orders cannot be accepted through our web site. |
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Is there a minimum order amount? |
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No. We will accept any size order from a valid, authorized Visa or MasterCard credit card. To protect our customers, we reserve the right to reject orders if they do not meet our security/authorization approvals. |
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When will my credit card get charged for the items I purchased? |
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Upon approval by your card issuer, we will ship the items for your order. If items are backordered, your credit card will not be charged until these items ship. |
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What are your site requirements for browsers? |
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All browsers are welcome at UrbanAccents.com, but please note that secure shopping is only possible with Netscape Navigator 4.06 or Internet Explorer 4.0 or later. Cookies must be enabled in your browser's preferences. To take advantage of all our site features, we recommend that you have JavaScript enabled as well. |
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Do you ship to P.O. Boxes? |
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To ensure your package arrives safely, we require signatures on all shipments. For this reason, we are currently unable to ship orders to P.O. Box addresses. |
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How long will it take me to receive my shipment? |
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It depends on where you live. To view a chart detailing our shipping timeline, please visit our Shipping Rates & Info section. |
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What are your shipping rates? |
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The total cost of shipment is based on how far the package(s) is being shipped and the total cost of your order. To view a chart detailing our shipping rates, please visit our Shipping Rates & Info section. |
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What are you different methods of shipping merchandise? |
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We offer ground, 2-Day Air and overnight. Our primary method of shipment is UPS. Please refer to our Shipping Rates & Info section for specific details. |
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Do you ship internationally? |
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At this point in time we don’t offer international shipping from our web site. Shipments to international locations (and the associate country-specific regulations) are quite complex. If you’re interested in learning more, please refer to our Shipping Rates & Info section for specific details. |
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How long do I have to return or exchange a piece of merchandise? |
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We aim to please and our return/exchange policy reflects this. Please review it at Return Policy. |
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How do I return or exchange an item(s)? |
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Please refer to our Return Policy for specific instructions on how to return and exchange products. |
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How do I track my returned or exchanged item(s)? |
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Its rather simple. Visit Tracking Returns or Exchanges for complete instructions. |
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How do I redeem my gift certificates? |
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It’s easy. Visit How to Redeem Gift Certificates for information on redeeming online or by phone. |
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Can I include a message on my Email or Paper Gift Certificate? |
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Sure. Click here to order an Email or Paper Gift Certificate. |
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What are the terms associated with my Gift Certificate (i.e. expiration date, how it can be used, etc.)? |
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We’ve detailed nearly every possible scenario. To review all of them, please visit our Gift Certificate Terms & Conditions page. |
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ow long will it take for my Email Gift Certificate to arrive? |
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Assuming your credit card issuer approves the transaction, it’ll arrive within minutes. Click here to order an Email Gift Certificate. |
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How long will it take for my Paper Gift Certificate to arrive? |
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It depends on your choice of the shipping method. It can take as little as one day. Click here to order a Paper Gift Certificate. |
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Do you sell my name, address and other key personal information? |
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We take your privacy very seriously. In short, we do not sell, trade, or rent your Personally Identifiable Information to others without your consent. For specific and comprehensive details surrounding our collection and use of your information, please review our Privacy Policy and our site’s Terms & Conditions. |
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Is my credit card and personal information safe? |
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A: Urban Accents utilizes the latest security measures to keep your information safe. All transactions take place through an encrypted SSL (Secure Sockets Layer) server. This commonly used, but very robust security mechanism protects your information.
You'll know your transaction is secure when a "complete key" icon appears in the lower left-hand corner of your Netscape Navigator screen, or a "closed lock" icon appears in the lower right-hand corner of your Internet Explorer screen.
NOTE — E-mail is not secure. Please remember, your e-mail correspondence should never include sensitive information you would not like to share with the general public as e-mail is never a secure environment on the Internet. For more information on how we protect your information, please visit our Privacy Policy page. |
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How do I learn more about your company? |
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We’d love to tell you about us. Just visit our About Us page and we will do exactly that |
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Have you been in the news lately? |
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Sure we have. In fact, you can check out all the articles at In The News. |
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Can you tell me more about the founder? |
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We will tell you about everyone. Go ahead and visit the Management Team page. |
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How do I get a hold of you? |
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We provide a number of convenient ways to reach us. Visit our Contact Us page to send us a note or give us a call. |
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